Susan Letterman White is a consultant for professional service firm leaders, who want to design, implement, and manage customized, organization-wide, strategic change projects to create sustainable and substantial performance improvements. Her work aligns leadership, culture, and competency modeling with performance goal outcomes of: (1) business development, retention, and growth and (2) the engagement, development, advancement, and retention of exceptional people. She gets people to change their thinking and behavior by looking at data about themselves and their organizational context.
Susan was an employment law litigator and trusted adviser to her clients for more than 20 years and a managing partner of a law firm before she began her Master of Science studies in Organization Development. In 2008, She was awarded her M.S. degree with Academic Distinction from American University. She is certified to administer competency, culture, and personality assessment tools, interpret results, coach and consult using:
- Korn/Ferry Leadership Architect®
- Korn/Ferry Voices®
- Myers Briggs Type Indicator (MBTI®)
- Thomas Kilmann Inventory (TKI)
- Leadership Practices Inventory (LPI)
- Organization Network Mapping
She also has received advanced training in group dynamics and facilitation from NTL Institute and is certified as a mediator.
Susan is a frequent speaker at international, national, and local conferences (ALA 2016, NALP Foundation 2015, Operation Leaders in Legal London 2015, ABA 2012-2014, LMA 2013, ALA -Boston Chapter 2014, MBA 2013-2014, NAWL 2011, WLALA 2011 and 2012) and in law schools (University of Maryland Law School, Northeastern University School of Law, University of Tulsa Law School, and St. Thomas University School of Law). She is the chair of the Massachusetts Bar Law Practice Management Section, the vice chair of the ABA Law Practice Division Lawyer Leadership and Management Committee, and chair of the Education Committee of the Boston Bar Association Diversity and Inclusion Section. She is also a past chair of the ABA Women Rainmakers (2011-2013) and a past council member of ABA Law Practice Division (2012- present). She has delivered trainings and workshops on culture change, leadership, team building, diversity and inclusion, organization dynamics and networks, relationship building, strategic communication, and client engagement for law firms, non-profit organizations, and Fortune 500 companies.
Susan also is an adjunct professor at Northeastern University, where she teaches leadership, strategic change, and communication skills, is certified in e-Learning, and serves as an arbitrator and mediator for workplace disputes. Susan is located in Boston, MA.